Our products are designed in Brooklyn and handmade with love and joy in Kyrgyzstan. From the making of wool felt, to the sewing of every piece stitch by stitch, each Craftspring gift is touched by the hands of incredible makers. Because they are handmade – each of our pieces is a little bit unique, so color and shape may vary slightly. We think that this is part of the beauty of handmade, and hope that you will be delighted by the uniqueness of the gift you receive. If you are not fully delighted – please get in touch with us at firstname.lastname@example.org and see our returns policy.
If your ornament gets a little grubby we recommend spot-cleaning it with cold water. If this doesn’t work, dunk it in warm water and some soap. This should get out most stains. The ornaments should not be put in the washing machine. Hand-wash only.
For our tree-skirts, we also recommend spot cleaning with warm water and soap. Every year after the holidays we also bring ours to the dry cleaners for a more robust clean.
Felted wool is a natural living material and requires some care. Insects love to eat at natural materials, especially wool. We recommend that when not in use, you store your ornaments in a closed zip-lock bag with a little sachet of Lavender. Lavender is a natural insect and moth repellent and should keep your ornaments safe and fresh. We ship each box with a little sachet of organic lavender sourced from Sage Creations Organic Farm in Palisade, Colorado. In our Brooklyn office we use a combination of herbal and non-herbal products to store our ornaments – combining our organic lavender sourced from Sage Creations Organic Farm in Palisade, Colorado with Reefer-Galler “no-moth” closet hanger product.